Makro is the worst online shop!

I have bought an Elba oven on the 10th of November, which I still haven't received. After several communication attempts, I've only managed to get a proper response on my previous complaint on Hello Peter's website. Guess what the response was: "We have received your emails and also sent an immediate escalation directly to the relevant departmental managers at Head Office as well as the involved suppliers to speed up the handling of the matter so that we can sooner reach the conclusion.

We have been advised by the Supplier plus our Head Office that the Elba 900 mm 4-Gas Burner 2-Electric Plate Stove is a discontinued item and is no longer stocked.

We were also unfortunately advised that there is no suitable replacement from the supplier.

Once again we apologize for the inconvenience caused throughout your journey with us."

No communication after that, I am not sure whether they now going to refund me or what they meant with this response... Surely this in no way to treat a loyal client. I have bought all my new home's appliances from Makro and this is how they treat me. If they have notified me earlier I could have bought it from Take-a-lot using the Black Friday specials. Take-a-lot's online service is way bater than Makro's anyway. My loyalty might just shift forever after this experience.

Please also note: Never phone Makro's Call Centre, they work from home and you can't escalate to a manager. If they don't know how to assist they reply with your matter has been escalated and close the ticket. You'll never get a response back.