DV
Dewald V

1 reviews | Active since Dec 2017

21 Dec 2025, 16:47

Makro is the worst online service provider.

Makro is the worst online service provider ever. This is the third time in one year I ordered from Makro online store. It is the third time they cancel numerous items on the order, which showed 'in stock' on the system and after I ordered and made payment, received an email, 'items cancelled, out of stock'. This will be the last time I order from Makro online. If you dont have stock, dont show it on the order system, take some notes from takealot. I will rather pay more and order from Spar or Takealot in future. One of my previous refunds took 4 months to be returned, payment was made in December, item was cancelled in January and payment was only received in May. I live on farm and is wheelchair bound, that is why I order online. I wish Checkers and Pick n Pay would deliver on farms, like Spar and Takealot do. You would think that a big company like Makro would not run out of stock of items like Coke or Knorr mushroom sauce etc. Makro thanks a lot, but you lost another customer with poor service.

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Replies (1)
DV
Dewald V's update22 Dec 2025, 15:08
Reviewer Update
Thank you for your response, my issue is not with the delivery date, it is with items shown as available on your website and after order and payment, you receive an email that items are cancelled. If you dont have stock, take the items off the website. I still think it is poor service for such a big company like Makro, to be out of stock on daily items like coke, online, but in stock if you go to the PE branch. I order specifically online as I am in a wheelchair and find it difficult to go to the store by vehicle. But thank you for returning to me at least.