Makro is the worst online service. Do not order online.

Don’t order online from Makro. They are a bunch of *****. I ordered on the 14th of April and received part order. I placed a second order on the 21st and to date I have not received it. I have tried calling the store over 100 times, literally, I have a call log to prove it, and I’ve spoken to customer care several times who don’t know what’s going on but tell me that the store will contact me directly. I’ve also requested a refund and they ignore all my emails. They are by far the worst online service. I’ve provided my MAK number on Facebook and email but still nothing, and waiting for customer care to respond on a call, can take close to a hour. They are unfair and this type of service is unacceptable. I don’t know if I’ll ever get my items or my money back.