Makro is the worst!!! Its been over a month waiting for my refund, for goods they took back.

I am beyond livid with Makro's service😡. I bought some drinks online for a function, and on the 29 December 2021 I went to the Makro in Port Elizabeth to return what was left of them. Firstly it took them over 30 minutes to process a Return with me just standing there (with the Supervisor lady not bothering to come and explain the delay to me). After what seemed to be an eternity, she came and told me they are unable to give me my money back (although they had taken all the drinks and some were being packed back in shelves). She explained that since it was an online purchase the Refund would be processed by the Online Team. I left with a slip and the hope that my money would reflect in my account in a few days. The date today is 29 January 2022, and I have made FFIVE Follow-Up Calls (with each call lasting between 15 - 30 minutes). The last one was the longest. I was put on hold because the Supervisor had to call the Finance people. The feedback is that - 'they can see on the system that Finance had attempted to do the refund but there was an error'. The gentleman, which I assume was the Supervisor on duty today (Zolani) made the same promise I was made in all the follow-up calls I have made - "I will give you a call tomorrow with feedback". I am not interested in feedback, I want my money. Not a single one of those Customer Care Agents that had promised to get back to me actually did. I don't want a call explaining why my money has not been paid back to me. I am not interested in hearing excuses - This is blatant INCOMPETENCE. Total disregard for your customers. R6 500 is a lot of money that is much needed in January. Return was done on the 29 December. 30 Days later, I am still being told the same thing I was told when I first enquired. This s where these BIG chain stores fail - Customer Service. I am utterly disgusted by the service I received when I went to do the return, the Customer So-Called Care Agents I have spoken to, and your *********** Finance Department.😡😏 I expected better from Makro SA.

I went and wrote on their Facebook page on the 19 January 2022, and I had the usual response: "Hi Msimelelo, thank you for getting in contact with us. We humbly apologize for the inconvenience this has caused you. May you kindly provide us with your order number that begins with #MAK for us to assist you further with your query."

I responded with the info they requested and the following day I received the below email from Zolani Makwabe from their Customer Care:

"Good day Msimelelo,

Hope this mail finds you well. Kindly note we still facilitating the process with our finance teams ( departments ), to complete your refund. Again we apologize for the inconvenience and thank you in advance for your patience. Regards Makro support team"

How long does it take such a Mega Store to process a R6 500 refund?

The date today is 29 January 2022. Still No Refund and I have not heard from them again.

I had no idea that such bid chain stores can be Tsotsis too. There is a name for what they are doing MAKRO can pick which one suits them: THEFT | ************** | TOTAL ABUSE OF YOUR POWERS | ***** | VIOLATION OF MY HUMAN RIGHTS | RACIAL PROFILING.

MAKRO will refund my money. If MAKRO is used to doing this to Black People and get away with it, I am the last one they will ever mess with. I bet if I was white, that refund would have been prioritized. You are disgusting!!!