MAKRO IS THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I placed an order on th 30th of November. On the 6th of on December, my order had still not been attended to. I called the call center about a million times, each person i spoke to had a different story to tell me. One of them said my order was at the courier, one of them said my order is being picked up at the store, one of them said there are no updated because they are short staffed... And then on the 7th of December i receive a notification that my order has been cancelled? What the hell is going on? Cancelled by who? How? When? On who's instructions? What the hell is going on here? Can someone call me urgently to fix this!!!! Now i have to wait for 7 to 14 days for my money to be returned to me, (which is something i didnt ask for by the way), by the time this is money is in my account then we would be in lock down already and movement of alcohol would be prohibited by then. I didnt cancel this order, why i am now facing the inconvenience of waiting 7 to 14 days for a refund? I therefore demand that my money is refunded and reflect immediately on my account so that i can go to the shop to buy my alcohol. This is bull****!!!!!! My order is from Makro Liquor - Carnival Branch