Makro is the worst

Worst customer service ever. Order a computer monitor online and when I received it, it was damaged. I tried to report it with in the first 5 minutes of receiving the product which was already a problem. After a few hours of struggling it was reported.

Now I constantly have to followup with Makro's none existing customer service just to get the product collected. The only answer they can give is "I will escalate"

I requested a refund and their response is "Please note that the item need to be collected first and be assessed then that is when the refund will be processed and it takes within 7-14 working days for the refund to be processed back to your account."

They sold me an inferior product and now I have to wait at least 21 days to get my money back. Add a review on their website and this is their response "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

Save yourself a lot of time and do not buy from Makro online, you will not get any after service support.