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Roxanne N

1 reviews | Active since Jan 2018

18 Dec 2024, 03:50

Makro is the worse online shop !!!! Pathetic service

I've purchased an airfryer online. They did not change the status of the order to fulfill it. It is stuck in "order in progress" avoiding me from logging a return. After spending a week calling into their contact centre to assist with 1: changing the status of the order so that I can log a return or 2: log the return on my behalf or 3: allow me to return it to a physical store. Number 1 and 2 has only caused them to give me empty promises number 3 is apparently not possible as this is an online query. Their online team is completely useless. No matter if you call they can't do anything. So I am stuck with an airfryer which is giving me grief and no one of Makro is able to assist. I literally feel like I am ******!! I urge all customers to not buy online. It is a complete nightmare

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Replies (3)
RN
Roxanne N's update30 Dec 2024, 15:14
Reviewer Update
Hi

Someone from makrocare rep**** saying I cannot get a refund after 14 days after purchase. This is unacceptable and frustrating because clearly they didn't read my message properly. I clearly said that I couldn't log a return within the time frame that you expect because someone on your side didn't complete the order and it was left in "order in progress" so they now took out out of that status and still continued to log the return but obviously it looks like the return was logged late but In actual fact it is not late!!! My issue is not resolved I want a refund and I want it immediately
RN
Roxanne N's update09 Jan 2025, 04:42
Reviewer Update
The airfryer was collected by a courier for return and i want my money back. When will I receive a refund? I have been struggling with this issue since November 2024 and all my calls and queries are ignored by you. Does it cost me to contact my lawyer to sort this out?
RN
Roxanne N's update13 Jan 2025, 04:43
Reviewer Update
I have been calling and emailing Makro to sort out my refund since November. It has been 2 months and the issue is noted resolved. They collected my airfryer for return and I still haven't received my refund. You people are pathetic! You ****** me and I want my money back!!!! Do not ever purchase anything from Makro!!!!