MAKRO IS THE NEW RETAIL ****

Please be ware of Makro online. I made a purchase for the first time on the 22 /10/2024 There system paused once I made the payment. I didn't receive a confirmation of payment from the bank ,went back into to order and it asked to retry payment. Tried again and the same thing happened. Went into my account and the money went off. Not sure how it was possible not to receive an sms when the payments went off. I phoned the same day and asked a consultant to cancel the order and put through a refund. I was asked to send confirmation of payment. I send it through . When i called a week later ,was told we missing a confirmation of banking details. I sent that in. Phoned a few days later and was asked for a copy of my id . Each week was different document needed ,they don't ask for it all at once. The aim is to drag the process maybe hoping we will get tired of asking for our money. Told that it takes 2 to 10 days for a refund . It's now over a 3 weeks . I have sent out numerous emails and the response is that we will sort it out.

This feels like this a ****