Makro is such a disappointment.

I placed an order on the makro app on the 23rd of August 2025 for delivery. So, instead of processing my items as delivery, some were processed as pick up in woodmead, at that time I'm in mamelodi. Immediately after receiving the confirmation, I sent a whaatsapp message to makro to make them aware. They promised to cancel the woodmead pickup and refund. I kept following up on the cancelation until today when I surprisingly received an sms and email that I picked up the parcel in woodmead on the 25th of August. I called them and the lady downplayed it and didn't give a care in the world. Can they please advice what I should do in this instance. Makro is such a disappointment.