MAKRO IS *****ING MY MONEY!

I ordered a fridge on Black Friday.

On my order it clearly shows that they would deliver the fridge to me in 5 - 7 business days.

The Tuesday after my order, that is 2 business days after the order I receive a message from Makro stating that the fridge is ready for collection/pickup.

I phone on the 8th business day after the order was made, as I did not have my fridge yet, at which point I am rudely told that I had an sms (I never received it) that says that the delivery would take 7 - 10 business days. I asked to speak to a manager and I get placed on hold for a long time, just to be told there is no manager on duty on the floor.

I phone again on the 11th business day and this time I am helped with a kind and seemingly helpful customer consultant, who looks at my order and immediately apologises profusely about the order still just showing that it is waiting for collection. She promises me that she will personally take charge of the situation and contact me later that day to tell me the result of her phone call to Carnival city Makro, where the fridge is patiently waiting to be picked up. She promises that she will insist they organise the delivery for no later than the next day and promises me that she will report the incident to the escalation department to get to the bottom of this.

She never phoned. Escalations never contacted me.

I do get a message from Makro a few days later that they have instructed their carrier partner to pick up the fridge and deliver it.

I have now phoned twice more. The fridge is still standing at Makro in Carnival City. I have a fresh set of promises of phone calls to Makro in Carnival city. A fresh set of escalations and a promise for a call back from a manager at Makro.

I have not received anything, except mails from Makro encouraging me to purchase more items online.... REALLY!!!!

You can't even send me my fridge???

As far as I am concerned MAKRO IS THE MOST USELESS EXCUSE FOR A COMPANY ON THE PLANET AND I SUSPECT THEIR SO CALLED CUSTOMER CONSULTANTS SITS WITH A BOARD IN FRONT OF THEM LISTING A CONVENIENT SET OF EXCUSES INSTEAD OF A COMPUTER. I DON'T THINK THEY CAN ACTUALLY SOLVE ANY PROBLEMS!!!!!

I have spent over R300 of airtime on phone calls to that useless excuse for a call center. I HAVE SPENT OVER 3 HOURS ON HOLD!

It is now a month after my order. WHERE IS MY FRIDGE!

As far as I am concerned Makro is *****ing my money!

I will not set foot in a Makro again until I have my fridge, the money I spend on airtime trying to get them to honor the contract that is in place and, most importantly, I have a meaningful discussion with management at Makro about this situation.

You might think that it isn't important, but I would like to reassure you that in the end Makro would loose many times more revenue from my lost business, than the fridge is worth.