Makro is shocking I spoke to them countless times and still no assistance

I placed this order in good faith and paid in full for a microwave, which is an essential household appliance. Makro failed to deliver the item by the promised delivery date and, despite numerous attempts to obtain assistance through customer care, email, WhatsApp, telephone calls, and HelloPeter, I received little meaningful support or communication.

To make matters worse, I was notified that a refund had been approved and processed on 6 June 2026. I never requested, approved, or authorised a refund. I therefore require written confirmation of who authorised this refund request and the basis on which it was processed.

I also find it unacceptable that I am now expected to wait a further 7 to 14 business days to receive money that was taken from my account, particularly when the failure to deliver the order was entirely due to Makro's actions and not my own.

As a direct result of Makro's failure to fulfil its obligations, I have suffered financial loss and hardship, including:

• Additional expenses for prepared meals and takeaway food that I was forced to purchase because the microwave I paid for was not delivered.

• Additional transport costs incurred travelling to family members' homes to prepare and heat food.

• Airtime and communication costs incurred while repeatedly contacting Makro through various channels in an attempt to obtain assistance.

• Financial hardship that ultimately forced me to borrow money in order to purchase another microwave, as the continued delays were placing me under significant financial pressure.

The above costs and inconvenience would not have been incurred had Makro honoured its commitment and delivered the product as agreed. I have retained records of my communications, complaints, and expenses and am prepared to provide supporting documentation if required.

Should this matter not be resolved urgently, I will have no option but to pursue the matter through the Consumer Goods and Services Ombud and any other appropriate consumer protection channels while continuing to document my experience publicly.

I expect an urgent response.