Makro is refusing to give me my money back and they have not provided the product - Amazon come this side.

I purchased online a laptop on the 6 Jan 24 & they have not been able to deliver in their 5 works days SLA. On Tuesday 17 Jan I followed up & they said it will be available in 21 days.

I requested a cancellation and refund and was given a reference which would kick start the refund process. Between the 17 Jan and 19 Jan no one has confirmed my refund or requested my banking or card details so that the refund can be effected. I followed up and the call centre is sending me from pillar to post even telling me that they are waiting for the brick and mortar store when they can take my details and kick start the process. When we purchase we give them our money instantly but when it must be returned it is a hassle so the point of them not responding.

All I want is my money back as they could not give me the product I requested.