Makro is refusing to assist me with obtaining my rewards points on MY card

I registered on the Makro App on the 21st of December 2023. The application was working perfectly, and I was able to link my Makro Card on the app without any issues. On the 22nd of December 2023 I purchased at Makro, swiped my card per normal and continued with the transaction successfully. However, the Makro App blocked my login on the 27th of December 2023 when I tried to log in and view my rewards points. After several login attempts and changing my password, I was able to access the App again after registering again. This time there was a different Makro Card number linked to my account. I only signed/app**** for one Makro card many years ago, thus I don’t know where the new card number is coming from. I have also not app**** for a new Makro Card, as the old one works perfectly.

Due to the ‘new’ card my purchase of the 22nd of December is not reflecting on the App, as well as my rewards points. As if the purchase never occurred.

I contacted Makro for assistance in the matter, but they are ignoring taking responsibility and providing adequate feedback. The operator says that the Head Office will phone me back, however I never receive a call back. It seems like Makro had a problem with their system during the festive season and now they are blaming customers for their errors and refusing to allocate my rewards to me on the correct CARD. It is also possible that someone at Makro is trying to take my rewards as the purchase was for quite a big amount, and this is the only explanation I have for the ‘new’ card number assigned to me.

I would like to warn everyone of Makro and them not giving back your rewards as advertised!! False advertising and *****ing points seems to be their new way of business.