Makro is pathetic with repairs/replacement

I purchased a smar****ch on 15 Feb. I returned it to you on 10 March because it was malfunctioning. since then I have had to call you every other day to find out about the progress of the repair or replacement. Every single time I call, I get given a different story, first it's with the supplier and they will be replacing it, then the return is complete and someone will contact you (which no one has by the way), then the supplier is deciding whether to replace or refund. Surely this is not the way to handle your customers!!!

This is ****************, since when do people for something, use it for less than a month and then never see it again. They are quick to take your money but useless with their so called promises to repair or replace!!