1 reviews | Active since Nov 2015

04 Dec 2018, 14:55

MAKRO IS PATHETIC

Horrible experience with Makro. I spent a lot of money buying a tv from them online two weeks ago and call their customer ‘care’ number ten times a day trying to find out what is happening with delivery of my purchase. Every rep gives a different story, is clueless, has no idea what is going on, couldn’t care less, no interest. Pathetic service. I used to have trust in Makro before this but WOW WAS THIS A WAKEUP CALL, Makro service is **********. I’ve been promised callbacks and updates more than 40 times but no one ever calls, one morning my phone rang for two seconds then call ended. From makro. CLEARLY THEIR REP DODGED THE CALL AND WANTED SIMPLY TO SHOW ‘they called’. PATHETIC PATHETIC MAKRO SERVICE!!!! Now they will respond here asking for more info - what about the 100+ time I gave them info in calls and nothing happened?????

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Replies (1)
Makro
Makro's reply07 Dec 2018, 08:16
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.
 
Regards
Zanele Zwane