Makro is not sympathetic or considerate to customers situations on their return policy.

My wife orded online and we were supposed to order a 20L roof paint but mistakenly orded the rubber roof sealer for R1100 from makro online on the 13 October 2025. It so happened that whilst it was being delivered I was admitted to hospital and for the next 3 weeks I was admitted thrice into hospital , and when I discharged and after i spent a few days recovering, the last thing whilst I was recovering was to check the paint, I decided to get someone to start the roof painting today only to realise that it was not the correct paint, so today ( 13 November 2025) , I immediately called makro call centre to return the rubber paint ( which was un - opened) ,the custmer service lady ( whos name was Mamele )checked the order number. only to tell me that their return policy is 14 days and they can not help me , I tried to explain my situation about me being in hospital during that 3 weeks, but she was not willing to listen , I asked to please consider the situation I was in but she didn't care, I then asked her to please let me speak to a senior manager to explain my situation but i was told bluntly" you don't have to speak to a senior manger as it won't make a difference , our policy states 14 days". My wife and I order almost every month groceries from makro online and its sad that Makro is not even willing to take customers situations or problems they faced at that time into consideration when they want to return an item , I was willing to even send her proof that I was in hospital but I guess that would not have mattered as the customers problem was not their problem as long as Makro got paid their money. So Sad