mB
mike B
1 reviews | Active since Aug 2012
31 Jul 2020, 12:31
Makro is not Honoring a Makro Sure extended warranty Policy.
Makro is not Honoring a Makro Sure extended warranty Policy. On the Signed document there is a descrepency with the handwriting.
This as a loyal client for many years needs to be addressed
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Replies (1)
Makro's replyOfficial
31 Jul 2020, 16:32Good day Mike,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the faulty unit covered under extended warranty policy, we will urgently address this mater with the relevant departmental personnel and thereafter communicate with you on the updates of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the faulty unit covered under extended warranty policy, we will urgently address this mater with the relevant departmental personnel and thereafter communicate with you on the updates of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply31 Jul 2020, 16:32
Official
Good day Mike,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the faulty unit covered under extended warranty policy, we will urgently address this mater with the relevant departmental personnel and thereafter communicate with you on the updates of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint about the faulty unit covered under extended warranty policy, we will urgently address this mater with the relevant departmental personnel and thereafter communicate with you on the updates of the matter.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team