Makro is not helping to replace defaulted fridge

MAK*** Order refers & *** Case Shamaine Bogopane (Makro) Feb 14, 2022, 12:50 GMT+2 Good day,

Thank you for contacting us,

Kindly be advised that we have logged a service call for your KIC Fridge, technicians will contact you within 2-3 working days to make arrangements with you. If you would like to do a follow up you can contact them on *** with job number KJ266160.

Hope the above finds you well, apologies for any inconvenience caused.

Kind Regards. Shamaine Bogopane Makro National Contact Center A Division Of MASSMART Holdings limited Tell: 0860-600-999 WhatsApp: 0860-300-999

I have been trying to get Makro to sort out this fridge problem for more than 2 months now and this is the final straw. I keep phoning, I have send more than 5 emails, yet I get promised the sun, the moon and the starts and nothing happens, In the meantime I have paid Makro for a fridge where my food is going off and we have ditched hundreds and hundreds of rands worth of food in the dustbin because of this fridge....yet my problem is no priority to Makro. I am so sorry that I ever purchase the fridge at makro because now that they have my money they laugh me out and say hey you fool, we got your money - bye bye we do not want to hear anything from you....not our problem anymore.....

So what happens to warranties or makro does that not count in your books either seeing that you give a continental flying ...... about your customers.

This is my ultimate last resort to try and get makro to replace this fridge. Because we get a lot of empty promises where people even say they have logged a call to KIC - nothing happens further....the moon is also made of cheese.

If this does not happen by end of this week 25 March then I will go public on each and every social media platform telling them to avoid makro not to buy from them because if your product is defective they run away and leave you with the problem. This I will do, trust me, very easy to spread negative news about poor to none service about a company. I will also close any card with credit on that is linked to makro because I will bluntly refuse to purchase anything from makro because they leave you on your own if the product is defective. Once I am done with this then I will make an appointment to go see the ombudsman to sort you out. Once I am done with the ombudsman I will go to the court for small claims, but I am sorry to say I am not going away.