Makro is mocking its loyal customers

I am being bul**** by the store returns department at makro wonderboom I am being denied my customer or consumer rights I being sent left to right by neo the guy is not helping me and the manager Joe Erasmus I keep calling *** but empty promises is what am only receiving the must refund me or give me what I paid for I am stuck will generator the store is not fixing or replacing it with a good one this is now tugging for 3 months I was told to pay for what is not my fault I return it 11 days after purchase which is still under warranty an am told to pay 560 for the service of generator I don't understand I have not used it its leaking petrol it's not going on am so frustrated please help me I need service delivery I paid almost 4000