Makro is making a mockery of online shopping experiences

I am the Secretary of a local Chamber of Commerce, and we host an annual Awards Ceremony for best service and business providers.

This annual function is in fact happening this Thursday - in other words, in three days' time. I ordered the frames for the certificates that are to be given during the ceremony on the 26th of February. The online portal gave me a 'delivery guarantee' of 5 to 7 days.

It is now day 13 since the order. I have been phoning and emailing Makro Online Support incessantly since Thursday last week. Just in today I have phoned the call centre 4 times, and tried to get hold of the Manager of the Online Support Department at Makro Head Office on a separate occasion.

There is absolutely no help forthcoming! I am told each time that 'they will have to phone me back'. The promised phone call has not materialized at all.

How difficult can it be to put a few frames in a box and hand it over to a courier?? I may as well have asked Makro to send a rocket ship to Mars. Why is there not a clear answer forthcoming? Why are they completely and utterly incapable of helping me with this simple task??? I would swear that there is some deep and dark conspiracy lurking with the kind of ambiguous supposed 'assistance' that they are providing.

The fact is - I am being placed at a severe disadvantage due to the fact that I won't be able to fulfil my duties at the forthcoming Ceremony by giving the participants their framed certificates. This is in no part due to any fault of my own, other than the fact that I placed trust in Makro. I have paid legitimate money as a legitimate customer, and I expect to take delivery of the goods that I have ordered in a reasonable time-frame.

On my last phone call I have even indicated that we will do the 400 km round trip and collect the frames ourselves - if they can at least just get the shop to get it ready for us. Blimey - they cannot even provide me with an answer on this - they 'will have to phone me back', which btw has not happened yet.

This function will be attended by dignitaries, the media, and well represented by businesses from the entire district. If the frames have not reached us by Wednesday this week, I won't hold back on explaining the reasons for this during the meeting - this Makro can rest assured of.

The manner in which they conduct business is just pure and utter ludicrousness. Save yourself the stress and the trouble, and skip Makro Online.