nB
naomi B

1 reviews | Active since Jan 2019

03 Jul 2024, 18:27

Makro is lying

So I put in my order the 25th of June I only received half my order the 26th on the app said I will receive my order the 1st of July. I email you on Friday and got NO feedback I email Monday the 1st NO Feedback. So I started to call and today the 3rd of July I called you 4 times 4 freaking times and I got no answer the 4th time the persoon who helped me could hear I was starting to loose my ****. So she gave me a number from courier guy so that I can contact them. You gave me false advertising because you said it will take 2 to 5 days it's been ****ing 6 days and no one called me and said why the reason it's taking so long. I will never ever order by Makro again and I will give you a bad review everywhere I can. I really hope people who order online will receive all there stuff.

0
Replies (1)
Makro
Makro's reply04 Jul 2024, 13:45
Official
Good day Naomi,

Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. 

We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.

Please be advised that feedback will be provided.

Once again, we apologize for the inconvenience caused throughout your journey with us.

We hope you find the above in order.

Kind regards,
Makro Hello Peter Team


Best regards,