Makro is loosing it.

I ordered a shelve on the 31 December,Makro market place kept saying they attempted to deliver and they planned to cancel my order indicating that I wasn't available of which they were lying ,I fought until they deliver ,now I have a logged a call because the product is different from I expected,I chose the 18th of January for collection and today is the 21st Jan ,no correspondence from Makro instead they want me to rate your useless service.Today I decided to drive and return the item myself and they are telling me stories ,I will never buy again from Makro online ,the level of incompetency is way too much.