MAKRO IS KEEPING OUR MONEY FROM US AS WE REQUESTED A REFUND BUT JUST RECEIVED EMPTY PROMISES

ONCE MAKRO GETS YOUR MONEY ONLINE AND YOU REQUEST A REFUND YOU WILL NEVER SEE YOUR MONEY AGAIN !!!!

This is definitely the worst customer service that I've ever had to deal with . On the 17th of May I requested a refund of the fridge that we bought due to it being too small . Makro (Nomsa) changed my refund request to return when I clearly stated that I want a refund !! The fridge was then collected . No communication received after fridge was collected ! On the 1st of June I sent a message on Marko online Whatsapp And I've received an email from Motshabi Letlhaku that he has escalated the refund query . I then called on the 05t of June to get an update and to my surprise the agent told me that the refund was never requested ! yet I am waiting like an idiot for something that was never requested for , she kept apologizing for the inconvenience and said she will be re-escalating it and that I would receive feedback on the 06th of June before the end of the day . I haven't received any feedback which is very unprofessional as the agent never kept to her promise . On the 07th of June My fiance sent an complaint email Makro care and demanded urgent response . I keep calling but stay on hold forever . we paid R6300 for the fridge and demand our money back!! .. it's been almost a month with no refund . I would not advise anyone to buy from the online store as it is definitely the worst . ARE YOU GUYS TRYING TO ***** OUR MONEY OR WHAT THE HELL IS GOING ON HERE !! THIS IS HORRIBLE SERVICE .. never again Makro