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Byron B

1 reviews | Active since Nov 2019

05 Nov 2019, 16:08

Makro is *********** and completely *************.

Makro online is a disgraceful place to have bought on. I purchased a fridge on 26 October. It is the 5th of November and I still have not received my fridge. I have spent almost 2 and a half hours at my expense trying to locate where my fridge delivery is. The call center people do not get back to information, emails are not responded to, "managers" if you could call them that are empty promising *********** individuals. On top of all that, they finally tell me the fridge was delivered without having contacted me only to find out that they actually delivered it to some other address which is totally ridiculous. On top of all that Makro then wants to deliver that same fridge to me! Are they ****** mad! I paid for a brand new fridge. I have all the email orders with the correct information and the call logs and the email logs of trying to resolve this matter however between ***** and in competence- this has definitely been the worst experience buying from Makro! One pays for a service of delivery and it actually ends up costing me more in time and money than if I actually fetched it myself. Well done makro! Your incompetence astounds me.

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Replies (1)
Makro
Makro's reply05 Nov 2019, 16:53
Official
Good day Byron,

Thank you for bringing this to our attention.

Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will contact the relevant departmental management to assist and the soonest feedback is received, we will contact you.

Feedback to be relayed within 48 hours.

Kind Regards,
Makro Hellopeter Team