JA
James A

1 reviews | Active since Dec 2019

18 Sept 2021, 12:09

Makro is ***********

I ordered an iPad from Makro Online. The transaction proceeded smoothly (the part where you pay always goes smoothly.) After that I received zero communication from Makro. After two days of waiting patiently, I sent them an email. No response. Now, ten emails and six days later I've finally spoken to someone who could give me an idea of what the hold-up was. Best case scenario right now is that I start the waiting process all over. And give them another 2-5 days to deliver the device. I would cancel my order in a heartbeat, but the potential complications arising from that is too much to contemplate. I'm almost impressed with the level of incompetency on display here. It's not often that you find a company that not one person can do their job. Maybe South African retailers should hang back with the online services, we're obviously not ready for this game yet. I've bought things online successfully a few times, but they were always from small companies like Connected Devices (unfortunately they don't sell iPads) where every order and sale matters. These dumb, big companies have no concept of how to conduct business. Unprofessional. The people responsible for online sales, should find new jobs that don't require using the internet or any form of communication. I'd pay them to just just still and do nothing. They'd be good at that.

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