Makro is IGNORING me

Still NO RESPONSE.. Just a lowsey "Thanks for sending us an email, we will get back to you" email.

Makro SA NEED TO GET BACK TO ME. THEY CANT TELL ME THAT I CANT EXCHANGE A PRODUCT,WHEN CLEARLY T HE WEBSITE STATES THAT I HAVE A THREE '3' YEAR GUARANTEE ON THIS SPECIFIC PRODUCT

I WANT MY EXCHANGE.