Makro is happy to ***** your money stay far far away

strongly advise everyone to STAY AWAY FROM MAKRO.

My experience has been absolutely infuriating. I placed an order and paid for bulk quantities of cat food, only for Makro to short-deliver my order and effectively leave me R480 out of pocket.

What makes this even more unacceptable is that, despite repeatedly contacting Makro Support, nobody seems capable of resolving an extremely simple problem. I have spent time explaining the issue, yet I am still no closer to receiving the goods I PAID FOR or getting my money back.

How is it acceptable for a major retailer to take a customer's money, fail to deliver the products that were paid for, and then make the customer fight to get the problem corrected?

The complete lack of accountability is astonishing. The attitude I have encountered from Makro is essentially “we don't really care.” There appears to be absolutely no urgency when it comes to correcting their own mistakes.

Makro's prices may look attractive, but what is the point of a good price if you don't actually receive everything you have paid for? Saving money means nothing when you end up paying for products you never receive and then have to waste your time trying to get your money back.

R480 is not something I am prepared to simply write off because Makro cannot fulfil an order correctly.

This is completely unacceptable customer service, and I will certainly think twice before ever giving Makro my money again.

BUYER BEWARE. Check your deliveries extremely carefully, particularly when ordering in bulk, because based on my experience, you may not receive everything you paid for — and getting Makro to actually fix their mistake is another battle altogether.

Makro needs to take responsibility, refund the money owed to me, and seriously reconsider the way it treats customers when something goes wrong.

DO NOT USE MAKRO.