EH
Ewald H
1 reviews | Active since Aug 2010
23 May 2020, 12:43
Makro is happy to take your money, just don't expect anything in return
This is my first and, now last time I try to order something from Makro online. The overall experience, lack of customer care and ridiculous long wait time has left nothing but a sour taste in my mouth.
What's the point of ordering something that's on sale. Then waiting almost a month for delivery to be scheduled, only it's now no longer available. But Makro has happily held onto my payment until now and it will take another week or two before I see a refund.
Thankfully I managed to find the same items from Takealot, for a better price and delivered for free.
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Replies (2)EH
Ewald H's updateReviewer Update
23 May 2020, 13:29Hi. While I appreciate the rapid reply to my HelloPeter post, I can't help but feel disappointed that it's only now, when Makro looks bad, that there's a sudden urgency in dealing with this. It should have been urgent from the start, not only when I make a public stink about my disappointment.
EH
Ewald H's update23 May 2020, 13:29
Reviewer Update
Hi. While I appreciate the rapid reply to my HelloPeter post, I can't help but feel disappointed that it's only now, when Makro looks bad, that there's a sudden urgency in dealing with this. It should have been urgent from the start, not only when I make a public stink about my disappointment.
EH
Ewald H's updateReviewer Update
26 May 2020, 11:30And now you've dispatched the order that I do not want, because you can't deliver the items I require. What am I supposed to do with pots when you are not sending the potting soil, a month later? What part of I'm not happy with this did you not get? Still no response on my query, just an automated send us your card number message and then nothing.
EH
Ewald H's update26 May 2020, 11:30
Reviewer Update
And now you've dispatched the order that I do not want, because you can't deliver the items I require. What am I supposed to do with pots when you are not sending the potting soil, a month later? What part of I'm not happy with this did you not get? Still no response on my query, just an automated send us your card number message and then nothing.