Makro is dog****e

On 12 March 2025 I purchased a new washing machine online from Makro, Ottery, Cape Town for R6499-00. On 13 March 2025 payment to Makro left my account. On 15 March Makro delivered a damaged washing machine to me. On 15 March 2025 I logged a return for the damaged item. On 17 March the damaged item was collected from me. On 18 March I received a Credit Note for the full amount from Makro. On 19 March I received an email stating that my return request could not be processed on the grounds that “Customer visited the store. Based on our assessment and policy, the product doesn’t qualify for a return.”

1 I have never visited a Makro store in my life 2 That Makro could decline a refund on damaged goods because a customer visited the store is ridiculous.

On 19 March I contacted the Assistant Manager at the store. He said that he would sort it out. On 26 March I contacted him again to ask when my money would be returned. On 27 March I phoned him again. At 10 am he said that Head Office requested my banking details (which they of course already have). I supp**** the information immediately. At 10h04 Mr Naidoo informed me that “The original ID and bank confirmation letter document of the customer is needed in order to have the refund processed.” It seems that every time I supply them with what they require to process the refund they add another requirement. I have made over 70 calls to Makro with regards to this matter. As of today’s date I now have no money and no washing machine.