CS
Christina S
1 reviews | Active since Feb 2020
05 Feb 2020, 11:10
Makro is disgusting and pathetic
Makro is absolutely disgusting. I’ve been waiting 4 weeks for an online order. I’ve wasted 100s of rands on airtime, and countless hours on hold. I’ve called 10+ times, half of which I was hung up on after being told to wait (for 20 minutes). I’ve been told my order has been delivered, and that it hasn’t been delivered. I have no idea what the status of my order is, I haven’t been refunded, honestly feels like Makro is a **** that’s ****** my money. I just want someone to tell me where my order is and when I’m getting it. Will never EVER order from them again. Completely pathetic.
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Replies (2)
Makro's replyOfficial
05 Feb 2020, 14:55Good day Christina,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Makro's reply05 Feb 2020, 14:55
Official
Good day Christina,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Kindly note that we are currently liaising with the relevant departments and senior management regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could I ask that you advise when you are available to take my call.
Once again we do apologize for the inconvenience caused and service received.
Hope you find the above in order.
Kind regards,
Hellopeter Team
CS
Christina S's updateReviewer Update
07 Feb 2020, 20:14It’s been more than 48 hours. Why even reply when you’re just being dishonest again? Do you have a contact number for senior management? Yet again, pathetic service.
CS
Christina S's update07 Feb 2020, 20:14
Reviewer Update
It’s been more than 48 hours. Why even reply when you’re just being dishonest again? Do you have a contact number for senior management? Yet again, pathetic service.