MAKRO IS DEAD TO ME!

I am extremely disappointed with MAKRO and the service I have received regarding my recent order placed on December 3, 2024, for drinks intended for our family Christmas party. At checkout, it was clearly stated that the delivery would occur by or before December 6. However, on the afternoon of December 6, I received a message informing me that delivery would only occur on Wednesday or Thursday of the following week.

This is entirely unacceptable.

To make matters worse, when I contacted your customer care center, the response I received was appalling. The representative displayed a complete lack of concern and made no effort to address the issue.

In response to this experience, I have requested a refund through every available portal, yet I have received no acknowledgment or response. Despite sending multiple emails to the "Makrocare" email address—over a dozen, in fact—there has been no action taken or communication from your side.

As a final comparison, I placed the exact same order with Checkers. Over three deliveries, everything was at my home within 70 minutes on the same day. This stark difference highlights just how far your service has fallen short.

I expect an immediate resolution, including confirmation of my refund and an explanation for this unacceptable service. Your lack of communication and failure to deliver as promised have caused significant frustration and inconvenience.