Makro is committing *****!

We are constantly having issues with Makro Strubensvalley and their service/support when we want to make exchanges/refunds or have defective products purchased from them. We stay in the North West province, Potchefstroom and travel to Johannesburg to purchase items we cannot get locally in Potchefstroom.

On 27 July 2022 we purchased an Epson projector (EHTW710) and on 14 August 2022 we returned the projector because the product did not meet our requirements due to the distance of the projection on the screen we have available. During the 2 weeks between the purchase date and return date, we had many other responsibilities and cannot take off from work just to "quickly" return to Makro in Johannesburg. Makro staff told us we passed the 14 days return policy by 2 days and had sent the item to the suppliers to check for any signs of misuse. We accepted this, but then when they called us 4 weeks later, they said that the supplier is still waiting for parts to be delivered. Parts?! We asked what was going on, because this is a brand new product, not used even for more than an hour and then returned for a refund. Why do they need to order new parts? Makro cannot answer this question.

We are appalled by this service where Makro is exploiting our time, interest on our banking facility and our efforts to get this transaction corrected, just to not give us a refund. This is unacceptable and we want to know wat ********** actions Marko is executing to resist the refund we requested.