Makro is "big on bad service"

Phoned the Cape Gate branch yesterday and asked to speak to someone in the TV dept. Put on hold for 5 min. Response "I can't get hold of anybody, can I ask that they call you back?" I said yes and provided my details. No promised call...... Phoned again today....Put on hold again...." Sorry sir, nobody is answering on the floor" Cheers Makro, if you don't take your customers seriously, I'll shop somewhere else. Makro is BIG ON LIFE.....really?