Makro is *******

I placed an order on the 11th December and the delivery was to be the 11th and it’s my Niece Christmas gift, the order is not even shipped and it’s the 19th and next week it’s Christmas and my Niece’s Christmas gift is not under the tree. I had to call and enquire yesterday and a call centre agent told me the order is approved and no further update on it and She will send me the feedback. I regret ordering from Makro , it was my first and the last time and I will never advice my family and friends to order there. Their service sucks and they dont care about customers as long as you paid. This is the worst online experience I have ever had.