GL
Gabrielle L
1 reviews | Active since Mar 2026
03 Apr 2026, 16:23
Makro is ************* and ***********
Worst experience of my life. Never got my order on the 24th of March. I was calling everyday to find out what the issue is, they blame the courier and the courier blames Makro. Very unorganized and unhelpful people I've had to deal with for two weeks.
I have cancelled my order and I'm still waiting for proof via email that it has been cancelled and refunded. The Makro agent told me it will take 3 weeks for my refund to come but online it says 14 days. I WILL NEVER PURCHASE ANYTHING THROUGH THEM AGAIN.
Oh and don't bother calling Head Office, they never answer the phone, overall these people are useless.
Helpful (0)
Replies (5)0
Replies (5)
Makro's replyOfficial
06 Apr 2026, 10:00Hi Gabrielle,
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
Makro's reply06 Apr 2026, 10:00
Official
Hi Gabrielle,
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
We apologize for the service that you have received from us.
Kindly provide us with your order number so that we can follow up for you.
Regards,
Makro social media team.
Best regards,
GL
Gabrielle L's updateReviewer Update
06 Apr 2026, 10:12OD***
I sent a long email to Makro care and your agents called me yesterday basically telling me I must wait for the delivery because they sent a cancellation request to the seller and it will depend on them. What kind of nonsense is this? I'm tired of having the same problem with you guys because it never gets delivered and I never receive SMS from the courier.
I want the order cancelled and I want my refund.
I sent a long email to Makro care and your agents called me yesterday basically telling me I must wait for the delivery because they sent a cancellation request to the seller and it will depend on them. What kind of nonsense is this? I'm tired of having the same problem with you guys because it never gets delivered and I never receive SMS from the courier.
I want the order cancelled and I want my refund.
GL
Gabrielle L's update06 Apr 2026, 10:12
Reviewer Update
OD***
I sent a long email to Makro care and your agents called me yesterday basically telling me I must wait for the delivery because they sent a cancellation request to the seller and it will depend on them. What kind of nonsense is this? I'm tired of having the same problem with you guys because it never gets delivered and I never receive SMS from the courier.
I want the order cancelled and I want my refund.
I sent a long email to Makro care and your agents called me yesterday basically telling me I must wait for the delivery because they sent a cancellation request to the seller and it will depend on them. What kind of nonsense is this? I'm tired of having the same problem with you guys because it never gets delivered and I never receive SMS from the courier.
I want the order cancelled and I want my refund.
Makro's replyOfficial
07 Apr 2026, 13:58 Hi Gabrielle,
We apologize that you had to resort to cancellating your order.
We have reached out to the suppleir team and reqeusted for the team to cancel the order and process the refund.
We will provide you with feedback as soon as the order has been cancelled and refunded.
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize that you had to resort to cancellating your order.
We have reached out to the suppleir team and reqeusted for the team to cancel the order and process the refund.
We will provide you with feedback as soon as the order has been cancelled and refunded.
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
Makro's reply07 Apr 2026, 13:58
Official
Hi Gabrielle,
We apologize that you had to resort to cancellating your order.
We have reached out to the suppleir team and reqeusted for the team to cancel the order and process the refund.
We will provide you with feedback as soon as the order has been cancelled and refunded.
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
We apologize that you had to resort to cancellating your order.
We have reached out to the suppleir team and reqeusted for the team to cancel the order and process the refund.
We will provide you with feedback as soon as the order has been cancelled and refunded.
We apologize for the inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
GL
Gabrielle L's updateReviewer Update
10 Apr 2026, 10:28I have not received communication with regards to cancelling and getting my refund. It's already 10/04/26. I called and verbally requested cancellation on 02/04/26. You responded on 07/04/26 saying you will provide feedback and I haven't received a call, email or anything.
The product is still out for delivery on your website.
The product is still out for delivery on your website.
GL
Gabrielle L's update10 Apr 2026, 10:28
Reviewer Update
I have not received communication with regards to cancelling and getting my refund. It's already 10/04/26. I called and verbally requested cancellation on 02/04/26. You responded on 07/04/26 saying you will provide feedback and I haven't received a call, email or anything.
The product is still out for delivery on your website.
The product is still out for delivery on your website.
Makro's replyOfficial
13 Apr 2026, 15:32Hi Gabrielle,
We apologize for the lack of communication regarding your cancelation request.
The delivery has been cancelled with the courier.
We are awaiting feedback from the supplier team, in order for them to confirm the cancellation request.
We are sorry for the service that you have received from us.
Regards,
Makro social media team.
We apologize for the lack of communication regarding your cancelation request.
The delivery has been cancelled with the courier.
We are awaiting feedback from the supplier team, in order for them to confirm the cancellation request.
We are sorry for the service that you have received from us.
Regards,
Makro social media team.
Best regards,
Makro's reply13 Apr 2026, 15:32
Official
Hi Gabrielle,
We apologize for the lack of communication regarding your cancelation request.
The delivery has been cancelled with the courier.
We are awaiting feedback from the supplier team, in order for them to confirm the cancellation request.
We are sorry for the service that you have received from us.
Regards,
Makro social media team.
We apologize for the lack of communication regarding your cancelation request.
The delivery has been cancelled with the courier.
We are awaiting feedback from the supplier team, in order for them to confirm the cancellation request.
We are sorry for the service that you have received from us.
Regards,
Makro social media team.
Best regards,