RR
ROGENDREN R
1 reviews | Active since Oct 2012
22 Nov 2021, 09:25
MAKRO IS ALL *****
I PURCHASED A DEFY HOB ON 29.10.2021. 2 days later the plater started rusting. since then i have been trying to get hold of Priscilla who i was told is responsible for the query. this weekend i had lost my patience and was ready to go to the store. Then i started getting calls from various managers who tell me i cannot bring it through. they need to send out a tech. this is now after a week of me not using the stove. this is unacceptable.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
22 Nov 2021, 14:32Good day Rogendren,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Best regards,
Makro's reply22 Nov 2021, 14:32
Official
Good day Rogendren,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind Regards
Makro Hellopeter Team
Best regards,
RR
ROGENDREN R's updateReviewer Update
22 Nov 2021, 14:43no actually an acceptable solution would be to take back the **** you sold me, issue a full cash refund and then take it up with your supplier. that's between makro and supplier, me returning a defective product should have nothing to do with me awaiting supplier confirmation. that's ****, we both know its an excuse. so much for the CPA!!!
RR
ROGENDREN R's update22 Nov 2021, 14:43
Reviewer Update
no actually an acceptable solution would be to take back the **** you sold me, issue a full cash refund and then take it up with your supplier. that's between makro and supplier, me returning a defective product should have nothing to do with me awaiting supplier confirmation. that's ****, we both know its an excuse. so much for the CPA!!!
RR
ROGENDREN R's updateReviewer Update
24 Nov 2021, 11:22Good day,
As of now the tech has come out and assessed the item. i am still been given the run around by the managers at the store. The tech advised the item is high maintenance and needs frequent polishing. This was not explained to me upon purchase and now I feel it is unfair that i am not given the option of a refund/credit as I'm very unhappy with this item. furthermore the mangers at the store are the most rude and unhelpful bunch i have had to deal with in my life!
As of now the tech has come out and assessed the item. i am still been given the run around by the managers at the store. The tech advised the item is high maintenance and needs frequent polishing. This was not explained to me upon purchase and now I feel it is unfair that i am not given the option of a refund/credit as I'm very unhappy with this item. furthermore the mangers at the store are the most rude and unhelpful bunch i have had to deal with in my life!
RR
ROGENDREN R's update24 Nov 2021, 11:22
Reviewer Update
Good day,
As of now the tech has come out and assessed the item. i am still been given the run around by the managers at the store. The tech advised the item is high maintenance and needs frequent polishing. This was not explained to me upon purchase and now I feel it is unfair that i am not given the option of a refund/credit as I'm very unhappy with this item. furthermore the mangers at the store are the most rude and unhelpful bunch i have had to deal with in my life!
As of now the tech has come out and assessed the item. i am still been given the run around by the managers at the store. The tech advised the item is high maintenance and needs frequent polishing. This was not explained to me upon purchase and now I feel it is unfair that i am not given the option of a refund/credit as I'm very unhappy with this item. furthermore the mangers at the store are the most rude and unhelpful bunch i have had to deal with in my life!