TC
Tania C

1 reviews | Active since Sept 2018

04 Feb 2020, 19:42

MAKRO IS ABSOLUTELY DISGUSTING!

I sent the below email to Makro customer care on 1 Feb and I have still not received a response :

Good evening

I am totally disgusted! I just bought the above today and I opened it now and they are both smelling rotten!

The smell is so bad I threw up.

How are you guys keeping this on your shelves.

I have never experienced such horrible customer care. This chicken is not even expired according to the label,but it was probably already going bad, that why you guys marinated it.

Are you guys only concerned about making money and have no concern for customer satisfaction.

Digusting!

Regards

Is this how you care about your customers? Selling rotten foods and ignoring their complaints?

0
Replies (1)
Makro
Makro's reply05 Feb 2020, 12:35
Official
Good day Tania,
 
 Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
 
 We take all our customer requests seriously and assure you that this matter will be our priority.
 
 Please note that we are currently liaising with senior management from our branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 
 
 Once again we do apologize for the inconvenience caused throughout your journey with us. 
 
 Hope you find the above in order. 
 
 Have a wonderful day. 
 
 Kind regards
 Makro Hellopeter Team 

Best regards,