MAKRO IS A ***** AND PEOPLE SHOULD SUE- READ ON

I read various comments made by people on this site and others like complaintsboard and badservice regarding Makro online service being atrocious. I am also a victim to their shenanigans. I purchased several items on the 25th of Nov and up till today (9th Dec) I have not received my items as well as some form of communication telling me when I will get it. Like others, their so called complaints forum consisting of a number and an email to which you can log a complaint is a total disgrace to the concept of customer complaints handling. When you call their online service number to complain, their phone disconnects after you wait for 5-10 minutes. Then when you send a query or email them, this too is not addressed, but you get a nice automated message saying it will be handled. When you complain on Hellopeter you get a copy and paste message from Mbali saying we addressing your concern.

Now like all of the other customers, our money was paid to Makro when we made the purchases. Makro on the other hand took our money and failed to honor the customer agreement they put on the wesbite (2-5 day delivery). According to the consumer act (go to: http://www.saconsumercomplaints.co.za/your-rights/) this is a breach of contract, they took our money and did not fulfill the following: 1. Honest and fair dealing 2. Fair and responsible marketing 3. Right to accountable by Makro There may be more, but the above shows Makro as a company is a *****. You take people's money and do not honor your responsibility as a supplier. You also have the worst consumer complaints handling I have ever seen.

So to all my fellow consumers who have been "shafted" by Makro, please go to the Ombudsman website below and log your complain, since all our calls and attempts, to get Makro to help us to get our goods that we purchased from them, seems to be ignored /handled inappropriately. Its a long process, but hopefully others do not fall victim to this ****py company service, and they close their online service offering until they can actually doing it properly. http://ombudsman.ombudsmen.co.za/find-an-ombudsman/