UPDATE: Makro has still not resolved my damaged TV complaint

HelloPeter update

Title: UPDATE: Makro has still not resolved my damaged TV complaint

I am providing an update to my previous complaint regarding my Samsung 70" Crystal UHD 4K Smart TV (Model ***) purchased from Makro for R7,999.

The TV was delivered with a damaged screen, which I discovered approximately 25 minutes after receiving it. I reported the matter to Makro and the TV was subsequently assessed.

Despite my complaint, Makro has refused to take the TV back and instead issued a quotation/invoice for the repair.

I then sent Makro a formal escalation email, disputing the repair charge and requesting a written explanation, the assessor's findings and a proper resolution. However, I have still not received a response to my formal escalation.

On 27 August 2026, I received a telephone call from someone advising me that they were closing my case. I was concerned by this because the matter had not been resolved, I had not agreed to the case being closed, and I had not received the resolution I was requesting.

At this stage, I am simply asking Makro to provide a proper written response and resolve the matter.

I have retained the TV, invoice, delivery documentation, photographs, correspondence and the repair quotation.

Makro, please reopen/escalate my case and provide me with a written response explaining why you are refusing to take back the damaged TV and why I am being asked to pay for the repair.

I would appreciate a response from Makro with a clear resolution rather than having the case closed while the dispute remains unresolved.

Purchase: Samsung 70" Crystal UHD 4K Smart TV Model: *** Purchase price: R7,999 ***