Makro is a Terrible Company Stay away from them

I bought a Defy Microwave at Makro beginning of the month the microwave came faulty with a patch inside I logged a return and online the return was scheduled for collection on the 14th but guess what till today I’m still stuck with a useless faulty microwave I have been calling everyday from one agent to another they’ll be saying they are logging a follow up is been over a week and nothing Makro is really a terrible company never ever gonna buy from them I had that I still have a pending package from them useless company nxx