MAKRO IS A ****, THEY DELIVER DAMAGED ITEMS AND DON'T WANT TO REFUND CUSTOMERS.

I ordered two laptops (ASUS X543 Celeron N4020 4GB 1TB HDD 15.6" FHD Notebook Grey) from Makro to which on arrival one of the laptops was not switching on. I then requested for a repair possibly a replacement. The laptop was collected and upon arrival the laptop was switching on but the screen was damaged. I contacted Makro customer service to notify them of the damage on the laptop which I have not even used and they tell me they received the laptop with a damaged screen. It baffles me how the screen could've been damaged when I couldn't even switch on the laptop in the first meaning it was damaged from the beginning or during the courier process. I have requested for a refund but they are refusing with my money. As a student who saved up for a laptop to receive this is heart breaking. I have to go struggling with commuting to campus to do my assignments because Makro does not want to give me my refund on delivering damaged goods.