Makro is a ****mer.

What a horrible experience, I bought at birthday gift from my daughter on the 7th of November, the wrong item was delivered on the 8th November. I logged return request on the 9th November and arranged pick up for the 13th Nov which was my daughter's birthday and they only picked up on the 14th of November and that time Makro is sending me silly emails asking me to review their services. On the 21st of November, 14 days after my logged call, I was told they can not find a replacement item and I will be refunded.

Upon lack of feedback I called on the 11th of Dec, where a Sinovuyo told me there was an IT issue and this manager committed to call me again but no such luck, I called again on the 13th of Dec, Nkosinathi referred to his manager Sibongile who was going to call me withing 30mins but again no such luck. Now today I get a email advising the refund has been concluded yet no money in my account. I call again and Emihle **** and said the money must be reflecting on my account yet nothing then I asked to be transferred to a manager, unforturnately the same Sinovuyo was the manager I got & she advised the payment will reflect in 7 to 14 days, which is a lie. I have used Capitec and all deposit reflect within 5 hour.

I never been so enraged, shocked and disgusted with a company.