Makro is a fulfilment centre and they will not treat you like a paying customer, rather go with Takealot

I am extremely disappointed in the service I have gotten from Makro since February 2026 I have been trying to return a TV that was delivered to me faulty.

The sequence of events is as follows:

Ordered and paid for the item online on the 2/3rd of February (OD*** , tracking ID WUM-7AB3PE) Item delivered on the 4th. I installed the bottom legs on the TV.

Plugged in the tv and saw that the tv was cracked and the bottom portion of the screen was damaged.

After discovering the damage I immediately dismantled the legs, put the tv in the packaging and initiated a return (Return Request ID: ***)

On the 5th of Feb I received a mail from Massmart (Chuma Genu) asking for 4 photos, which I attached. I only took 2 so I sent those.

Friday the 6th I followed up with on that email.

On the 11th I received a mail saying my return request was rejected. I immediately called Makro and spoke to Lameez. Lameez reassured me she spoke to the store and said that the return was reinstated and the item would be collected.

On the 16th of February, I once again called Makro and luckily got Lameez assisting me and following up. She gave me the Alberton store number and I called to follow up. Following that Makro Alberton sent Hisense technicians to assses but they did not come back to collect the TV neither did Makro follow-up after I had to follow up with them even though they took liberties to even WhatsApp.

I have followed up numerous times over phone call and kept a record on email of the sequence of events. I just wanted to return the faulty TV. Is this really the impression that Walmart wants us to have of them?? Surely not. This is incredibly poor service from Makro and maybe I shouldn't have expected more from a business that is basically a giant fulfillment centre.