Makro is a *****

My husband bought Samsung 5 burner gas/electric stove in July, because I was still renovating my kitchen we recently installed it. When the stove was installed I saw dirt on it and try to clean it, to my surprise the dirt on a glass did not come out. When thorough checking the stove 1. There was no manual book inside the stove. 2. All types of dirt and papers for other machines came out from the stove bottom, we complained to the shop about the manual, they printed it from the system. About the glass they said they will send a technician to fix it. But my concern is Makro committed ***** here, they sold us a Demo stove for a price of a new stove, and now they said they will fix it. Why fixing it ? Why Makro keep on violating our rights as customers, I am disappointed with Makro. I wish someone can help me with this matter. Makro needs to give us a new stove we paid for not a demo. If we wanted a second we would have bought one somewhere, the least we expected Makro to commit the ***** with us. I hate what makro did to us and other consumers needs ro be warned about makro Springfield ********** act.