Makro is a disgrace

I bought a childrens bike on Makro Online on the 10th December 2024. It was meant to be a birthday present. They promised delivery by the 18th December. It is now the 20th December and still no bike. This is after I phoned customer service twice and sent emails asking for the parcel to be delivered. I was told that the matter would be escalated. Im still waiting. This is pathetic service. I had to disapoint my grand child because the present I promised did not arive. The tracking information has not changed in 10 days. This service is a disgrace. I stay less than 5 kilometres from Makro in Milnerton yet they cant deliver a parcel to me.