Makro is a disappointment

Good day,

My husband and I purchased 5 items cash to the value of R20 961.00 on the 3rd of September 2025 at Makro Crown Mines. Delivery was arranged for Friday the 5th.

I had arranged for the builders for my cupboards to be available so the fridge can be fitted on the same day as delivery. They charged me for that service. And I also had to drop my work to be at home and wait for the delivery. However delivery of my items was not done. No communication was made advising of the delay or non delivery of the items.

This is very bad customer service, as we had arranged with your consultant and his supervisor Mpho Mhlanga and Bongani Mazibuko. What is the point of setting an appointment for delivery, yet your staff fail to deliver or communicate if there are any delays?

I am highly dissatisfied and irate as now I have to pay again for the team fitting my cupboards. I also have to wait yet another day at home for the delivery to be made, which is time that I was supposed to be working. This is loss of my time and my money, and yet you still benefit from my purchase.

I am a loyal Makro client and I do have an RCS account which I use to make even larger purchases. If this is how you treat your loyal clients who spend their hard earned money on your products which you fail to deliver on time, then you are definitely going to loose me as a client.

A very dissatisfied, disappointed and irate client.

Regards, Mpho I. Mphuthi