Makro is a disappointment

I placed my order on 30 January 2026 with a confirmed delivery date of 2 February 2026. Today is 5 February 2026, and I have still not received my order. What is completely unacceptable is the lack of accountability and urgency from this company. Every time I call, I am told to “wait” — no explanation, no updated delivery date, no escalation, and no resolution. Just the same empty response over and over again. I have waited. I have followed up. I have been patient. At this point, the delay is unreasonable and the customer service is extremely poor. Promising delivery dates and then failing to meet them — without proper communication — is misleading and unprofessional. Customers plan around delivery dates. Your failure to deliver on time, combined with vague responses, has caused unnecessary inconvenience and frustration. Telling customers to simply “wait” days after a missed delivery deadline is not customer service.