Makro is a circus show

Makro Has My Money and Simply Doesn’t Care

Makro has taken my money and has failed to deliver, failed to refund, and failed to assist — repeatedly.

On 12 December 2025, I paid for a TV game console. The order was incorrect, and after Makro’s own mistake, the item was returned and collected by the courier. Weeks later, I still have not received my refund. No explanations. No timelines. Just silence and excuses.

To make matters worse, I also ordered a trampoline, which was eventually delivered — but not the size I ordered. When I requested a return, I was told to “wait” indefinitely, as if my money means nothing.

I have contacted Makro multiple times and have been taken from department to department with zero accountability. No one takes ownership. No one resolves anything. This is not incompetence — this is blatant disregard for consumers.

Makro’s customer service is shocking, disrespectful, and unacceptable. Holding a customer’s money since December and refusing to resolve clear errors is a violation of basic consumer rights.

I am now escalating this matter to Makro Legal and the National Consumer Commission (NCC) because it is clear Makro will not act unless forced to.

If you value your money and your time, think twice before buying from Makro.