CvdB
Christien van den Berg
1 reviews | Active since Aug 2018
07 Jun 2025, 14:59
MAKRO is a circus!!!!!
HORRIBLE service after purchasing a defective BRAND NEW out of the box, Defy Dishwasher online!!!
Got the item on 14 May, NEVER WORKED ONCE!!! Endless amount of calls to get the item collected and returned to the Makro VAAL branch, being sent up and down by Makro Vaal personnel.and the call centre, soooo many emails, various attempts to get the item returned and exchanged for a new one!!
Makro is a circus, nobody can get the return processed since 14 May,
GIVE ME BACK MY MONEY AND COME TAKE THIS DISHWASHER!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
09 Jun 2025, 16:25Hi Christien,
We have duly noted the feedback you provided on Hellopeter and regret to learn of any deficiencies in our service delivery.
Rest assured that your concerns are being prioritized and subjected to an exhaustive evaluation process.
To facilitate a precise follow-up procedure, we kindly request that you furnish us with your order number.
We are actively taking steps to mitigate against a repetition of this incident and extend our profound apologies for the inconvenience and distress it may have occasioned.
Your understanding and patience in this regard are highly appreciated.
Sincerely,
Makro Social Media Team
Best regards,
Makro's reply09 Jun 2025, 16:25
Official
Hi Christien,
We have duly noted the feedback you provided on Hellopeter and regret to learn of any deficiencies in our service delivery.
Rest assured that your concerns are being prioritized and subjected to an exhaustive evaluation process.
To facilitate a precise follow-up procedure, we kindly request that you furnish us with your order number.
We are actively taking steps to mitigate against a repetition of this incident and extend our profound apologies for the inconvenience and distress it may have occasioned.
Your understanding and patience in this regard are highly appreciated.
Sincerely,
Makro Social Media Team
Best regards,
CvdB
Christien van den Berg's updateReviewer Update
10 Jun 2025, 19:39Good day,
Thank you for the response,
The order number is: OD***, I have logged a 4th online return, when i phoned the Vaal Makro branch yesterday to enquire on when the courier is going to collect the parcel, Lerato informed me that the courier can't get hold of me, .......another load of bullsh*t!!!
When i pick up my phone to contact people nobody struggles to get hold of me, but now i am told this by Value Logistics who needs to pick up the parcel??? Maybe i need to write a bad review on them as well, the party is getting marrier!!!
Lerato said that she will contact Value Logistics again tomorrow morning as they confirmed picking up the parcel on Wednesday 11 June 2025, I am telling you that if this parcel is not collected by tomorrow 11 June 2025 I will go to every extent to make sure that Makro online gets the bad publication that they deserve!!!!!
I am fed up, this is ridiculous!!!
I want my refund, end of story, I am sure that I will get much better service from any other provider.
Thank you for the response,
The order number is: OD***, I have logged a 4th online return, when i phoned the Vaal Makro branch yesterday to enquire on when the courier is going to collect the parcel, Lerato informed me that the courier can't get hold of me, .......another load of bullsh*t!!!
When i pick up my phone to contact people nobody struggles to get hold of me, but now i am told this by Value Logistics who needs to pick up the parcel??? Maybe i need to write a bad review on them as well, the party is getting marrier!!!
Lerato said that she will contact Value Logistics again tomorrow morning as they confirmed picking up the parcel on Wednesday 11 June 2025, I am telling you that if this parcel is not collected by tomorrow 11 June 2025 I will go to every extent to make sure that Makro online gets the bad publication that they deserve!!!!!
I am fed up, this is ridiculous!!!
I want my refund, end of story, I am sure that I will get much better service from any other provider.
CvdB
Christien van den Berg's update10 Jun 2025, 19:39
Reviewer Update
Good day,
Thank you for the response,
The order number is: OD***, I have logged a 4th online return, when i phoned the Vaal Makro branch yesterday to enquire on when the courier is going to collect the parcel, Lerato informed me that the courier can't get hold of me, .......another load of bullsh*t!!!
When i pick up my phone to contact people nobody struggles to get hold of me, but now i am told this by Value Logistics who needs to pick up the parcel??? Maybe i need to write a bad review on them as well, the party is getting marrier!!!
Lerato said that she will contact Value Logistics again tomorrow morning as they confirmed picking up the parcel on Wednesday 11 June 2025, I am telling you that if this parcel is not collected by tomorrow 11 June 2025 I will go to every extent to make sure that Makro online gets the bad publication that they deserve!!!!!
I am fed up, this is ridiculous!!!
I want my refund, end of story, I am sure that I will get much better service from any other provider.
Thank you for the response,
The order number is: OD***, I have logged a 4th online return, when i phoned the Vaal Makro branch yesterday to enquire on when the courier is going to collect the parcel, Lerato informed me that the courier can't get hold of me, .......another load of bullsh*t!!!
When i pick up my phone to contact people nobody struggles to get hold of me, but now i am told this by Value Logistics who needs to pick up the parcel??? Maybe i need to write a bad review on them as well, the party is getting marrier!!!
Lerato said that she will contact Value Logistics again tomorrow morning as they confirmed picking up the parcel on Wednesday 11 June 2025, I am telling you that if this parcel is not collected by tomorrow 11 June 2025 I will go to every extent to make sure that Makro online gets the bad publication that they deserve!!!!!
I am fed up, this is ridiculous!!!
I want my refund, end of story, I am sure that I will get much better service from any other provider.
Makro's replyOfficial
13 Jun 2025, 11:35Hi Christien,
We have duly noted your submission on Hellopeter and would like to extend our deepest apologies for any lapses in service that you encountered. Rest assured, your concerns are being addressed with the highest level of priority and your feedback is undergoing comprehensive review.
Please be informed that your return process is actively underway. We will provide you with the details regarding the refund as soon as the finance team has processed it.
We are dedicated to ensuring such discrepancies do not recur and sincerely regret the distress and inconvenience caused. Your understanding and patience are highly appreciated as we resolve this matter.
Sincerely,
Makro Social Media Team
We have duly noted your submission on Hellopeter and would like to extend our deepest apologies for any lapses in service that you encountered. Rest assured, your concerns are being addressed with the highest level of priority and your feedback is undergoing comprehensive review.
Please be informed that your return process is actively underway. We will provide you with the details regarding the refund as soon as the finance team has processed it.
We are dedicated to ensuring such discrepancies do not recur and sincerely regret the distress and inconvenience caused. Your understanding and patience are highly appreciated as we resolve this matter.
Sincerely,
Makro Social Media Team
Best regards,
Makro's reply13 Jun 2025, 11:35
Official
Hi Christien,
We have duly noted your submission on Hellopeter and would like to extend our deepest apologies for any lapses in service that you encountered. Rest assured, your concerns are being addressed with the highest level of priority and your feedback is undergoing comprehensive review.
Please be informed that your return process is actively underway. We will provide you with the details regarding the refund as soon as the finance team has processed it.
We are dedicated to ensuring such discrepancies do not recur and sincerely regret the distress and inconvenience caused. Your understanding and patience are highly appreciated as we resolve this matter.
Sincerely,
Makro Social Media Team
We have duly noted your submission on Hellopeter and would like to extend our deepest apologies for any lapses in service that you encountered. Rest assured, your concerns are being addressed with the highest level of priority and your feedback is undergoing comprehensive review.
Please be informed that your return process is actively underway. We will provide you with the details regarding the refund as soon as the finance team has processed it.
We are dedicated to ensuring such discrepancies do not recur and sincerely regret the distress and inconvenience caused. Your understanding and patience are highly appreciated as we resolve this matter.
Sincerely,
Makro Social Media Team
Best regards,