MAKRO IS A BIG DISAPPOINTMENT!!!!

I've really been disappointed in the service received via the Makro app and customer care team! For such a big retailer, I expect fast, efficient and effective service however I've been receiving the total opposite. I've made about 3 orders recently and the below issues is what I've been experiencing; No1 : I needed to return a product that of bad quality., It took them more than 2 weeks to collect it, with no accurate update on who will collect my product and regular updates on my return at all, there's no number to contact to ensure my product is with the right delivery team, and with regards to this same order, I struggled for more than a week to get a response from Makro customer care via call and email. No2 : after another order I placed regarding promotion items , when I purchased it initially it was all in stock, as soon as it was to be shipped it was out of stock? How does this work if there's a promotion running??? No3 : I purchased more or less the same order when I saw it was restocked about 3 days ago, the order is still processing and it's a collection order that I have to get myself? Not : the Makro app, is so delayed with updates, always malfunctioning, I can't reach the returns option and it's not user friendly at all!??

I expect such a big cooperation to get with the technology times - I am utterly disappointed that I am waiting so long for these issues to be resolved, Mind you, none of the above has been resolved yet!